Frequently Asked Questions
Collapsible content
What is your shipping policy?
Free Worldwide Shipping* on all orders over £80 / €95 / $95
All orders are processed and custom printed just for you within seconds of your order being placed.
Timescale guidelines for shipping:
- UK - 3-5 days
- Europe (non-EU and EU) – 5-10 days
- International – 10-20 days
EU Orders - There are no customs charges for EU orders. Orders over 150 euros may receive a duties charge.
US orders - Orders under $800 are not subject to duties or customs fees.
Carriers - Royal Mail & FedEx in the UK, Fedex, Landmark Global & Spring for EU and International
You have a period of 30 days after the date on which you receive the goods to notify us of your return. See full shipping and returns policy here.
For any shipping enquiries regarding your order contact - hello@teemill.com
What is your returns policy?
You have a period of 30 days after the date on which you receive the goods to notify us of your return. See full shipping and returns policy here.
Who are Teemill?
Our clothing range is made in organic and recycled organic cotton and comes from Teemill, an award-winning UK circular economy mill. All inks are non-toxic and low-waste, conforming to the GOTS/Soil Association organic criteria. Each item has a scannable tag so that you can return it to the mill to be broken down and re-used. They come in plastic-free packaging and the mill itself runs on solar-power.
Each item is printed for you seconds after being ordered and is shipped directly from our clothing partner, so will arrive separately from any other Oscha items you may have purchased from the main Oscha store.
What is your size guide?
Size Guide - Women
Centimeters
8 | 10 | 12 | 14 | 16 | 18 | |
---|---|---|---|---|---|---|
Bust | 84 | 88 | 92 | 97 | 103 | 108 |
Waist | 66 | 70 | 75 | 80 | 85 | 91 |
Hips | 91 | 95 | 99 | 104 | 109 | 116 |
Inches
Bust: Measure around the fullest part of your torso, just below your armpits.
Waist: Measure around your waistline.
Hips: Measure around the fullest part of your hips.
If you fall between the sizes, go for the larger of the two.
Size Guide - Men
Centimetres
|
XS |
S |
M |
L |
XL |
2XL |
3XL |
4XL |
---|---|---|---|---|---|---|---|---|
Height |
171 |
175 |
179 |
183 |
189 |
195 |
195 |
195 |
Chest |
86 |
93 |
99 |
104 |
116 |
129 |
135 |
142 |
Waist |
71 |
76 |
81 |
89 |
99 |
112 |
119 |
130 |
Inches
Chest: Measure all round your chest just below your armpits.
Waist: Measure round your waistline, where your trousers would button up.
Height: Your natural height.
If you fall between the sizes, go for the larger of the two.
Children
Chest: Measure all around your chest just below your armpits.
Height: Your natural height
If you fall between the sizes, go for the larger of the two.
Chest: Measure all around your chest just below your armpits.
Height: Your natural height
If you fall between the sizes, go for the larger of the two.
Baby
Size Guide
Centimeters
0-3m | 3-6m | 6-12m | 12-18m | |
---|---|---|---|---|
Chest | 23 | 25 | 27 | 29 |
Length | 31 | 34 | 37 | 41 |
Chest: From seam to seam across the chest
Length: From the neck to the hem
The measurements listed above are actual garment measurements.
How do I return an item to be remilled?
Simply scan the QR code on your clothing and follow the instructions to send your clothing back for remanufacturing instead of entering landfill. Find out more here about the manufacturing process www.teemill.com/the-journey
What are the washing instructions?
It is recommended to wash your item inside out on a cool setting at 30 and hang to dry, to ensure print and product quality and longevity.
These products are not suitable for high-temperature washing, tumble drying, bleaching or dry cleaning. Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the prints to crack, flake or peel.
Certified Organic Cotton. GM free. Not tested on animals. Does not contain animal-derived products. Printed in the UK with low waste printing tech. Made in a renewable energy powered factory audited for a wide range of social and sustainability criteria.
Why aren't items shipped directly from Oscha?
To reduce the carbon footprint and ensure only what is needed is made your item is printed to order at the Teemill factory and shipped directly to you.
Where is the clothing made?
Most items are printed in Teemill's UK factory, some may be made in the EU for dispatch to EU countries if the relevant stock is available.
Why do you use organic cotton?
Organic cotton avoids the use of harmful chemicals - better for the land and the farmers. It also uses less water and is kinder to your skin.